repairv./n.B1
维修
carry out repairs · in need of repair
The plumber came to repair the leak.
水管工来修了漏水。
学完能做到
- 读懂故障排除指南或服务条款，找出关键信息
- 听懂接待员在电话中做的简要登记（Section 1 对话）
- 写一封正式的报修/投诉信，清晰描述问题并请求解决
- 在口语中就日常服务问题展开简单对话
词汇 core 14 · expansion 18 · chunks 6
核心词 core
brokenadj.A2
坏了的
a broken pipe · get broken
The washing machine is broken and needs to be fixed.
洗衣机坏了，需要修理。
leakn./v.B2
泄漏
a water leak · leak from
There is a leak in the roof that is causing damage.
屋顶有个漏洞，正在造成损坏。
techniciann.B2
技术人员
a qualified technician · send a technician
A technician will be sent to inspect the problem tomorrow.
明天会派一名技术人员来检查问题。
appointmentn.B1
预约
make an appointment · a convenient appointment
I would like to make an appointment for the repair.
我想预约维修。
complaintn.B1
投诉
make a complaint · a formal complaint
I wish to make a complaint about the poor service.
我想投诉糟糕的服务。
urgentadj.B1
紧急的
an urgent repair · urgently needed
The leak is getting worse, so the repair is urgent.
漏水越来越严重，维修很紧急。
fixv.A2
修理
fix a problem · get it fixed
I need to get the heater fixed before winter.
我需要在冬天前找人修好暖气。
replacev.B2
更换
replace a part · need replacing
The damaged pipe will need replacing.
损坏的管道需要更换。
refundn./v.B2
退款
ask for a refund · full refund
I expect a full refund for the faulty product.
我要求对有问题的产品全额退款。
guaranteen./v.B2
保修；保证
under guarantee · guarantee period
The repair is free because the machine is still under guarantee.
维修免费，因为机器还在保修期内。
damagen./v.B2
损坏
water damage · cause damage
The leak caused water damage to the ceiling.
漏水导致天花板水渍。
faultn.B1
故障
an electrical fault · find a fault
The technician found a fault in the wiring.
技术人员发现了线路故障。
plumbern.B2
水管工
call a plumber · an emergency plumber
We had to call a plumber to fix the burst pipe.
我们不得不打电话叫水管工来修破裂的水管。
扩展词库 expansion
floodn./v.B1
洪水；大量流出
a flood of water · the kitchen flooded
crackn.B2
裂缝
a crack in the wall
faultyadj.B2
有缺陷的
faulty equipment
installationn.B2
安装
installation service
maintenancen.B2
维护
routine maintenance
pipen.B1
管道
a burst pipe
tapn.B1
水龙头
turn on the tap
sinkn.B1
水槽
kitchen sink
ceilingn.B1
天花板
a damp patch on the ceiling
electriciann.B2
电工
a qualified electrician
heatern.B1
加热器
water heater
switchn.B1
开关
light switch
socketn.B2
插座
electrical socket
emergencyn.B1
紧急情况
in case of emergency
arrangev.B2
安排
arrange an appointment
inspectv.B2
检查
inspect the damage
resolvev.B2
解决
resolve the issue
delayn./v.B2
延迟
without further delay
词块 / 生存短语 chunks
get it fixed找人修好
I'll call someone to get it fixed.
我会打电话找人修好。
out of order出故障
The lift is out of order at the moment.
电梯目前出故障了。
make a complaint投诉
I decided to make a complaint about the delay.
我决定就延迟进行投诉。
as soon as possible尽快
Please send a technician as soon as possible.
请尽快派一名技术人员来。
at your earliest convenience尽早（正式用语）
I would appreciate it if you could reply at your earliest convenience.
若能尽早回复，我将不胜感激。
take responsibility for承担责任
The management should take responsibility for the error.
管理层应对这个错误负责。
语法 语言升级点
Passive with 'get' and causative structures (have/get something done)B2
被动 get 结构常用于口语中描述意外发生的事或需要被做某事；使役结构表达安排别人去做某事。
被动 get + 过去分词: get repaired/fixed/damaged; 使役 have/get + 宾语 + 过去分词: have/get it fixed/repaired
在报修或投诉时，经常需说自己安排了维修或东西被弄坏了。'get it fixed' 比 'fix it' 更自然，强调找人修。'have the plumber fix it' 也是使役，但这里重点学用过去分词的结构。正式信函中也可用 'I would like to have the leak repaired'。
例句
The window got broken during the storm.
暴风雨中窗户被打碎了。
I'm going to get my laptop repaired tomorrow.
我明天去修笔记本电脑。
I would like to have the heating system inspected as soon as possible.
我想尽快请人检查供暖系统。
常见错误
✗ I need to repair my bike fixed. → ✓ I need to have my bike repaired.
不能用 repair 加 fixed，要用 have + 宾语 + 过去分词。
↑ 提分：更高档可混合其他语法：'If the issue had been reported earlier, it could have been fixed without delay.'
阅读 Reading terms / instructions
Fault-Reporting Guide: Water Leaks in Rented Property
INSTRUCTIONS FOR REPORTING A WATER LEAK
If you discover a water leak in your property, it is important to act quickly to prevent further damage. Please follow the steps below:
1. Turn off the water supply at the main stop tap, which is usually located under the kitchen sink or in the bathroom. This will stop the flow of water immediately.
2. If the leak is coming from an appliance such as a washing machine, unplug it and avoid using it until a technician has inspected it.
3. Call your landlord or the property management company as soon as possible. Provide details of the location and severity of the leak. If the leak is serious and cannot be controlled, state clearly that this is an emergency.
4. Take photographs of the damage, as you may need these for insurance purposes later.
5. Do not attempt to repair the leak yourself unless you are qualified to do so, as this could make the problem worse.
Note: In the case of an emergency, the landlord is responsible for arranging an urgent repair within 24 hours. Failure to report a leak promptly may affect your right to claim for any resulting damage.
stop tap截止阀severity严重程度claim索赔promptly尽快地
TFNG1.You should turn off the water supply immediately when you see a leak.
✅ TRUE — 指令1: Turn off the water supply ... immediately.
TFNG2.You are allowed to repair the leak yourself if it is small.
✅ FALSE — 指令5: Do not attempt to repair ... unless you are qualified.
MCQ3.What should you do with an appliance that is leaking?
- A Throw it away
- B Unplug it and wait for a technician
- C Try to fix it yourself
✅ B — 指令2: unplug it and avoid using it until a technician has inspected it.
gap_fill4.For an emergency, the landlord must arrange a repair within ___ hours.
✅ 24 / twenty-four — Note: within 24 hours.
💡 技巧：这类指南通常按步骤列出，阅读时注意顺序词（first, then, next）和否定词（do not）。题目中的信息可能被同义改写，要仔细比对原文。
听力 Listening Section 1 · AUS
情景：租客打电话给物业公司报告严重漏水（Section 1 对话）
Receptionist
Good afternoon, how can I help you?
Tenant
Hi, I'm calling because I've got a major water leak in my kitchen. It's coming from a pipe under the sink.
Receptionist
Right, can you turn off the water main tap? That should stop it for now.
Tenant
I've already done that, but there's already a lot of water on the floor. I'm worried about the damage.
Receptionist
Okay, I'll mark this as urgent. Can I have your name and address first?
Tenant
Yes, it's Sarah Mills. I live at 14 Bridge Street, Flat B.
Receptionist
And a contact number?
Tenant
It's 0412 345 678.
Receptionist
Great. I'll send a plumber out as soon as possible. He should be there within the hour. In the meantime, try to stay away from the water and don't touch any electrical sockets.
Tenant
Thank you so much. I'll wait for him.
gap_fill1.The leak is coming from a pipe under the ___ .
✅ sink — 听得：coming from a pipe under the sink.
MCQ2.What did the tenant already do before calling?
- A Turned off the water
- B Called a plumber
- C Cleaned the floor
✅ A — already done that, referring to turning off the water main tap.
gap_fill3.The tenant's address is 14 Bridge Street, Flat ___ .
✅ B — Flat B.
gap_fill4.The plumber should arrive within ___ .
✅ an hour / the hour — within the hour.
💡 技巧：Section 1 对话语速较慢，但要注意澳大利亚口音中某些元音的发音可能略有不同。提前读题，预测词性，如数字、地址、时间。抓住顺序提问词（Can I have your name and address first?）
写作 Writing Task 1 (letter)（formal） · 目标 170 词
You are renting an apartment. There is a serious water leak from the kitchen tap, and it is damaging the floor and cabinets. Write a letter to your landlord. In your letter: - describe the problem - explain why it is urgent - say what you would like the landlord to do
Dear Sir or Madam,
I am writing to report a serious water leak in the kitchen of my apartment at 14 Bridge Street, Flat B. The problem started yesterday evening and has continued to worsen, and I would like to request an urgent repair.
The leak is coming from a pipe under the sink. When the tap is turned on, water sprays out from the joint, and a significant amount of water has already collected on the floor. If this is not fixed immediately, there is a high risk of damage to the wooden cabinets and the ceiling below, which could result in costly repairs.
Because of the potential damage, I would be grateful if you could arrange for a plumber to come as soon as possible. I have turned off the main water tap for now, but this means we have no running water in the kitchen, which is far from ideal. I can be contacted on 0412 345 678 to arrange a convenient time.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Name]
逐句标注
任务“Dear Sir or Madam,”正式称呼，符合不知收信人姓名的场景。
任务“I am writing to report ... and I would like to request ...”开门见山说明写信目的和请求。
衔接“If this is not fixed immediately, there is a high risk of damage ... which could result in costly repairs.”用条件句和关系从句说明后果，逻辑清晰且正式。
词汇“I would be grateful if you could arrange for a plumber to come ...”礼貌而正式的请求表达（grateful, arrange for）。
任务“Yours faithfully,”正式结尾，匹配Dear Sir or Madam。
语法“the wooden cabinets and the ceiling below”使用被动含义的感官描述和并列名词短语，结构多样。
🎯 本档语言特征：书信完全符合正式要求，格式正确，语气礼貌。问题描述具体（位置、后果），急切感表达适度。语法包含条件句、被动关系，词汇如'significant', 'potential', 'prompt'准确且正式。整体结构清晰，任务完成度好。
↑ 再上一档：再往上一档可加入更多样的句式，如倒装或强调，词汇可再升级（如用'exacerbate'代替'worsen'，但此处B2足以）。
口语 Speaking
Part 1
Q: Do you often have to deal with repairs at home?
Not very often, luckily. But a few months ago, I had to get a broken window fixed. It was quite a hassle because finding a reliable repairman took some time, but in the end I managed to get it sorted.
💡 用'get it sorted'和'had to get...fixed'活用使役结构。
Q: Have you ever complained about a service you received?
Yes, once. I bought a phone online, but it arrived with a cracked screen. I contacted customer services and made a complaint. They were quite helpful and arranged a replacement for me.
💡 描述经历时使用'made a complaint'和'arranged a replacement'，自然使用搭配。
Part 2 · 提示卡
Describe a time when you had to complain about a service or product. You should say: what the service or product was; what the problem was; what you did about it; and explain how you felt about the outcome.
I'd like to talk about a time when I had to complain about a repair service. Last winter, my heating system stopped working, so I called a local company to come and fix it. A technician came the next day, which was good, but the repair only lasted for about two days before the problem returned. When I called them again, they said they were very busy and couldn't come back for a week, which was unacceptable in the middle of winter.
I decided to make a formal complaint by email. In the email, I explained the situation clearly and said that I expected them to come back immediately or refund my money. I also mentioned that I would contact a consumer protection agency if they didn't resolve the issue. This seemed to help, because they sent a different technician the following day. This time he fixed the problem properly, and the heater has worked perfectly ever since.
Overall, I wasn't happy that I had to complain so strongly, but I felt relieved that the issue was eventually resolved. It reminded me that it's important to stand up for yourself when a service falls short.
💡 完整覆盖四点，使用了'made a formal complaint', 'refund my money', 'resolve the issue', 'fell short'等B2用语。叙述有起因结果，含情感反应。
Part 3
Q: Do you think it's better to complain in writing or in person?
I think it depends on the situation. Writing gives you a record of your complaint, which can be useful later. However, if the problem is urgent, it might be better to go in person or call, because you can get a quicker response. Both have their advantages.
💡 分情况讨论，使用'it depends'和'however'展现辩证思维。
Q: How can companies improve the way they handle complaints?
They can start by training their staff to listen carefully and show empathy. A quick apology often goes a long way. Also, setting clear timelines for fixing problems and following up with customers afterwards can make people feel valued, even when something goes wrong.
💡 提出两点建议，使用'show empathy', 'goes a long way', 'follow up'等表达。
高频短语
get it sorted — 把问题解决（即'get it fixed'的口语变体）
stands up for yourself — 维护自己权益
a service falls short — 服务未达预期
应试策略
报修投诉信口语化陷阱多：正式信件必须避免口语缩写（如I'm, don't），多用would like, I would be grateful等句式。听力Section 1重点抓数字和人名拼写。阅读注意否定和条件信息。口语中活用使役被动展示语法广度。
本档提分建议
从6.5到7.5：投诉信可加入更多具体后果和委婉威胁（如'I may have no choice but to...'）来提升语气强度。口语中避免背诵感，多用自然连接词（anyway, actually）和停顿词，让回答更像聊天。